Responsible Gaming Policy
At Casinofive.com, we are committed to promoting safe and responsible gaming. We want gaming to remain enjoyable entertainment and encourage all players to stay in control of their gaming activity.
We provide a range of responsible gaming tools and support resources to help players manage their gambling safely and responsibly in line with Kahnawake Gaming Commission requirements.
Responsible gaming tools are available at any time through your account settings or by contacting our support team.
To help keep gambling safe and enjoyable, we recommend the following:
- Only gamble with money you can afford to lose.
- Know your limits and set them before you start playing.
- Take regular breaks. Continuous gambling can affect your judgment and decision-making.
- Avoid gambling when feeling upset, stressed, or depressed. Consider speaking with friends, family, or a professional support organisation if needed.
- Maintain a balanced lifestyle by enjoying other hobbies and activities outside of gambling.
- Never chase losses. Stay within your limits and remain in control of your gaming activity.
- Gambling should be treated as entertainment, not as a way to make money. Think of it as a leisure expense, similar to going to the cinema or attending an event.
At Casinofive.com, we believe that staying in control of your gaming is extremely important. To support responsible gaming, we provide a range of tools designed to help you manage your activity and take a break whenever needed.
In the "My Limits" section of your account, you will find the following responsible gaming tools:
You can set a maximum amount you are allowed to deposit within a selected period to help you stay within affordable limits.
You can choose the maximum amount you are willing to lose within a specific timeframe. Once this limit is reached, gameplay will be restricted.
You can set a maximum wagering amount within a chosen timeframe. Betting activity will stop once your limit has been reached.
You can control how long you spend gaming by setting session time limits. Gameplay will be restricted once the selected time has expired.
- Setting new limits or lowering existing limits takes effect immediately.
- Increasing or removing limits requires a mandatory 24-hour cooling-off period.
- Setting a zero deposit limit will immediately activate a 6-month self-exclusion period.
- Removing a zero deposit limit requires a 180-day cooling-off period.
Limits can be updated through the "Game Limits" section of your account or by contacting customer support.
If you would like to take a break from gaming, we offer several options to help you do so.
You may temporarily suspend access to your account for:
- 24 hours
- 7 days
- 30 days
Time-outs can be activated through the "Game Limits" section or by contacting customer support.
You may request to self-exclude either through the "Limits" section within your account or by contacting Customer Support. Self-exclusion periods are available for a minimum duration of six (6) months. Once activated, a self-exclusion cannot be revoked or cancelled before the selected exclusion period ends.
Following your self-exclusion request, you may also choose to submit a Comprehensive Self-Exclusion request through the Kahnawà:ke Gaming Commission (KGC), allowing you to self-exclude across all participating operators licensed by the KGC.
Please note that Comprehensive Self-Exclusion requests submitted through the KGC are not activated immediately, as the KGC must first review and verify each request before implementation.
You may request a self-exclusion period ranging from:
- 6 months
- 1 year
- Your account balance will remain secure.
- Withdrawals may still be requested through support.
- You will not receive marketing or promotional communications during this period.
Accounts may only be reopened after the selected self-exclusion period has ended.
To reactivate your account, you must contact customer support. A 24-hour cooling-off period will apply before reactivation is completed.
Creating new accounts to bypass a self-exclusion is strictly prohibited. Any accounts created in breach of a self-exclusion may be permanently closed.
If you believe gambling may be negatively affecting your wellbeing, we can help direct you to specialist support organisations and assist with comprehensive self-exclusion options.
Once a comprehensive self-exclusion has been activated, it cannot be cancelled until the exclusion period has ended.
Where applicable:
- Remaining account balances may be refunded subject to verification requirements.
- Pending withdrawals may be processed in accordance with standard verification procedures.
Any breach of a comprehensive self-exclusion may result in winnings being voided in accordance with regulatory requirements.
We reserve the right to temporarily suspend, restrict, or close accounts where continued gaming activity may pose a risk to a player's wellbeing.
You must be at least 18 years old to use our services.
We may request documentation at any time to verify a player's age and identity. Accounts identified as belonging to underage individuals will be permanently closed.
To help protect minors from accessing gambling services online, we encourage parents and guardians to familiarise themselves with the parental control tools available on mobile devices, tablets, computers, and smart TVs.
Reducing and monitoring the amount of time minors spend online can also help improve online safety.
- Never sharing your login details with anyone;
- Avoiding the use of "remember password" functions on shared devices;
- Never sharing your credit card, payment, or banking details with minors.
If you feel gambling may be becoming a problem, support is available.
Professional support organisations include:
- Gamblers Anonymous: +1(909) 931-9056
- GamCare
- Responsible Gaming Council (RGC): +1 (416) 499-9800
You may consider using gambling website blocking software such as:
Many banks, fintech providers, and e-wallet services now offer gambling transaction blocks, allowing customers to restrict gambling-related payments on their accounts.
If you would like to activate a gambling block, please contact your bank or payment provider directly for guidance and support. Please note that these blocks are managed by the financial provider and may not be permanent, as they can usually be enabled or disabled with varying delay periods.
Some banks and payment providers may also allow you to:
- Set spending limits on card transactions;
- Temporarily freeze your debit or credit card; or
- Restrict certain types of transactions.
Available tools and protections will vary depending on your financial provider.
The GamCare Self-Assessment Test is available through our Responsible Gaming page and communications. The test can help you better understand how gambling may be affecting your life and provide guidance on available support options.
